How quotations, orders, payment and claims are handled.
| Item | Basis |
|---|---|
| Quotation | Line by line, stating reference, availability, MOQ and lead time |
| Prices | Quoted line by line per inquiry |
| Payment | T/T to the bank account published on the quote page |
| Dispatch | In-stock within 24h after payment confirmation |
| Documents | Packing list, invoice, certificate of origin where the form applies |
| Claims | Handled against the batch inspection record for that shipment |
| OE numbers | Used for identification and cross-reference only |
